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Программа курса Communicating in Business (Уровень 5).

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Урок Тема Книги-фильмы

1

A relationship.
Eye contact, small talk.
(L5) Management Gurus  

2

Culture and entertainment.
Cross-cultural understanding.
(L5) Goldman Sachs  

3

Telephone calls and messages.
Telephone messages. (L5) Web

4

Appointments. Oral communication.
(L5) Folk Tales 

5

Solving problems.
Problems, complaints.
(L5) Death on the Nile   

6

Presentations. Presentation.
(L5) On the Road   

7

Image, impact, impresion. Image, impact, impresion. (L5) A Tale of 2 Cities 

8

Audience.
Middle.
 

9

Questions and discussion.
Questions.
 

10

A meeting.
A meeting.

11

Decision making.
Opinions.
 

12

Ending the meeting.
Ending the meeting.
 

13

A negotiation.
Suggestion, agreement, confirmation..

14

Bargaining, concessions..
Effective negotiating.  

15

Conflicts.
How to negotiate.  
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